Shipping Policy

Shipping Policy

Thank you for shopping with us! We’re excited to get your order to you quickly and efficiently. Please review our shipping policy below to understand how we handle shipping.

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive an email notification with tracking information.

Shipping Rates & Methods

  • Domestic Shipping (U.S.): We offer Standard and Expedited Shipping options for U.S. orders. Shipping rates are calculated at checkout based on the size and weight of your order.

  • International Shipping: We ship internationally to select countries. Shipping fees and delivery times will vary depending on the destination. Please note that customs fees, taxes, and import duties may apply depending on your country’s regulations. These additional charges are the responsibility of the customer.

Delivery Time

  • Standard Shipping: 5-7 business days (U.S. orders).
  • Expedited Shipping: 2-3 business days (U.S. orders).

International shipping times vary depending on location and customs processing.

Please note that shipping times are estimates and may vary due to factors outside of our control, such as carrier delays, weather, or customs processing.

Order Tracking

  • Once your order ships, you will receive a tracking number via email to track your shipment.

Lost or Damaged Items

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
  • If you believe your package has been lost or stolen, please contact the directly and file a claim

Address Accuracy

  • Please double-check your shipping address at checkout to ensure there are no errors. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Return Policy

At Virella Wellness, we are committed to ensuring your complete satisfaction with your purchase. Since we partner with trusted suppliers, please review the following details regarding our return and exchange process:

Returns and Refunds:

  • Eligibility: You can request a return within 30 days from the date of delivery. To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

  • Return Process: If you wish to return an item, please contact us at virellawellness@gmail.com within 30 days of receiving your order. We will provide detailed instructions for returning the item to our supplier. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

  • Refunds: After we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method. Please note that shipping fees are non-refundable.

    If you have any further questions about shipping, please don’t hesitate to reach out to us at virellawellness@gmail.com We’re here to help!

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